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Customer Information

Postage & Delivery Information

Lucas Mechanical Services Ltd aim to provide a reliable and prompt service to all our customers, with goods packed in a good condition at all times.

Our company uses Royal mail parcel force for delivery.

Delivery Times

Lucas Mechanical Services Ltd will aim to ship any order the same day (as long as orders are received by 2pm mon-thurs and the items are in stock). Delivery should arrive within 2- 3 days dependent on Royal Mail.

Please note: All delivery dates shown are for guidance only; actual delivery date may vary depending on circumstances beyond our control.

Checking Goods

On receipt of any order, you may be asked to sign for the goods received and agree they have arrived in good condition. If the package appears damaged or not in good condition please check the items carefully before signing. If you are unable to check the goods please sign the package as `Unchecked`.

Any faults must be reported to our sales office immediately. Failure to do so may affect any warranty claims made thereafter.

Returns & Refunds Policy

We want our customers to be 100% satisfied, so we offer a 100% guarantee on goods purchased if found to be faulty.

If for any reason you feel the item delivered is faulty, please notify us immediately on 01252 837444 or sales@pumpfix.com.

Items must be returned in its original condition to enable us to examine the product in full. We will then be able to advise of any refund due on the goods returned.

If the product is found to be faulty due to a manufacturing fault, we will be happy to refund in full along with any delivery costs incurred.